Do you have a Size Chart?
You can find the size chart here
Can I exchange an item?
Of course you can. You can send us your return to the following address:
Can I return an item?
Yes, an item can be returned. The return costs are paid by the buyer unless we sent a faulty item. The refund of the value of the goods is carried out the same way as the payment was made and can only be completed when the item has arrived at the Shoko offices.
How do I place a custom made order?
The size can be easily chosen. Every customized item has an additional cost of 7€.
You want it longer? Shorter? Maybe you want a different color. We can offer it as long as we can find the color you wish.
Please make sure you leave detailed instructions of how you want your customized item.
You can find our size guide that will help you through. Feel free to ask anything you want. We have a dedicated team willing to help you find the ideal size for you.
Please note that with a custom-made order the product is non-returnable and non refundable.
When is my order ready to ship?
Shoko is a made to order company. Your order will be processed right after the payment has been received. The production time may vary due to low or high volume of production. We are working on your item with attention to detail. In general you have to expect a production period of 8 to 10 days or less.
How long does delivery take?
Delivery within the E.U. and Switzerland will take one working day, once the order is ready to be shipped.
How much are the shipping costs?
Free shipping for orders over 120€ (excluding shipping costs) within the European Union.
See our Shipping info here
Do you ship worldwide?
Yes, we ship worldwide.
Can multiple orders be shipped together?
Several orders can only be sent together if they are made on the same day.
How secure is your website?
Our site includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.